Person with Disabilities and Person with Disabilities Carers

As of 24th May 2025, we have partnered with Nimbus Disability and have been transitioning to a new system for verifying disability status. We now only accept the Nimbus Access Card as valid proof of disability when purchasing a Person with Disabilities Day Ticket or Annual Pass.

An Access Card can be obtained free of charge from the Nimbus Access Card website and can only be used at Knockhatch Adventure Park or you can upgrade for a fee and you can use the pass at other venues that accept the card.

Evidence of a valid Access Card must be provided to be able to purchase a Person with Disabilities Day Ticket/Annual Pass. Evidence of a valid Access Card with the +1 symbol on it must be provided to be able to purchase a Person with Disabilities plus one Day Ticket/Annual Pass or the +2 symbol on it for two Carers (the evidence must be in date). Evidence must be shown to staff at the entrance. If evidence is not brought or not in date the full charge will apply. This is the only form of proof we will accept.

If purchasing a Person with Disabilities plus one or two Carers Day Ticket/Annual Pass, the carer must be 18yrs+. When purchasing a Person with Disabilities plus one or two Carers Annual Pass the carer will be linked to the person with disabilities and only one card will be issued to the person with disabilities, and the carer can only enter the Park when the person with disabilities enters.

We reserve the right to ask for photographic ID if we feel it is needed.

We do not have separate entry points or a queue jumping system in place. During the holidays the queues will be long.

Introducing the Access Card Scheme

We are pleased to be working with Nimbus Disability, utilising their Access Card Scheme and Digital Access Pass system to provide our customers with a more consistent and improved experience when accessing necessary support.

This scheme is designed for all customers who require adjustments to make their visit more comfortable, such as a Person with Disability Ticket with or without a Carer. By partnering with Nimbus Disability, a leading authority on accessible ticketing run by and for disabled people, we can better understand and meet your access requirements in a consistent and secure manner. This also helps to protect these provisions from potential misuse.

Through this scheme, you can apply for a free Digital Access Pass specifically for use with Knockhatch Adventure Park, or you can choose to apply for a full Access Card for broader recognition.

How to Apply

To apply for your Knockhatch Adventure Park Digital Access Pass, please click the link above. You will be directed to a simple application form where you can upload any validating evidence and provide a description of your access requirements.

Already Have an Access Card or a Knockhatch Adventure Park Digital Access Pass?

• If you already have a Nimbus Access Card, you do not need to apply again.
• To use your Access Card or your Knockhatch Adventure Park Digital Access Pass Number (found on your confirmation email), please present your card to our entrance team when arriving.

What is A FREE Digital Access Pass?

You can submit a free application for a Digital Access Pass via Nimbus. As part of the application, you will need to provide relevant evidence and a narrative about your access requirements, allowing Nimbus to allocate the appropriate symbols representing the barriers you face. Once your application is approved, your Digital Access Pass will be valid for three years. You will receive a digital ID number. You can use your Digital Access Pass ID Number to purchase a Person with Disabilities Ticket/Annual Pass and if you have the +1 or +2 symbol you can purchase the ticket with the relevant carer/s.

What is The Access Card?

• The Access Card is a universal way of conveying your access requirements that clearly communicates your requirements to thousands of organisations, venues, events, and ticketing systems across the UK and beyond.
• It costs just £15 for three years, you can choose to upgrade your free registration to a full Access Card through the application process..
• The Access Card features symbols that discreetly highlight the barriers you face and the reasonable adjustments you may need, such as level access, essential companion, or assistance with visual or auditory information.
• Presenting your Access Card or its unique identification number can often reduce the need for repeated explanations and the submission of extensive personal documentation.
• The Access Card can also work online with some ticketing systems to unlock necessary access facilities.
• The Access Card app provides a personalised directory of accessible venues.

Why This Change?

We are committed to making our services as accessible as possible and ensuring we understand and can effectively meet the diverse needs of our customers with disabilities. By working with Nimbus Disability and their recognised and award-winning Access Card Scheme, we can:

• Provide a more consistent and reliable way to assess and accommodate access requirements.
• Offer a streamlined entry process.
• Ensure our staff can provide appropriate support based on validated access needs.
• Help protect access provisions from potential misuse.
  

Our commitment to accessibility remains unchanged, and our friendly team is still here to support you if you have any questions or need assistance.