Heads up!Tickets can be purchased on the day at the entrance. There are online discounts when you pre-book 24 hours before arrival. The Lost World Playbarn requires you to wear (minimum) a sleeved t-shirt (no vest tops), knee length shorts and a pair of socks to ride the slides. Please read the 'What's Open' page for more details about what is available when you visit!
We recently surveyed our Annual Pass Holders and asked whether they would be happy to support Knockhatch becoming "cashless". We had a fantastic response and 91% of pass holders said that they would support this. We would, therefore, ask that all customers use contactless payment methods across the Park wherever possible.
Can I use Tesco Clubcard Reward Partner code to purchase my ticket?
Tesco Clubcard Reward Partner Codes are being accepted on full priced gate entry (offer subject to change regarding Government Restrictions). If you already have a Tesco Clubcard Reward Partner code please ask them to extend your voucher here.
What can I do in the Park to help keep myself and others safe?
If you are showing any Coronavirus symptoms, please stay at home and call NHS 111.
If you show any signs of Coronavirus symptoms while you are at the Park, please inform a member of the management team from the entrance and make your way home and call NHS 111.
Please take responsibility for your own social distancing whilst in the Park.
Make sure you wash your hands regularly and use the hand sanitiser stations around the Park. We would also advise you bring your own sanitiser with you as well.
Prepare your children prior to visiting, so that you and they can help us all to keep the Park safe.
Children must be supervised at all times.
Adhere to our signage and recommendations with regard to your safety and the safety of our staff.
Use contact payments wherever possible.
Refrain from touching fences and keep back at animal enclosures.
If an area looks busy, please go and enjoy another attraction and re-visit later in the day.
Be patient and kind to our staff, they are as new to all of this as you are. If you have any concerns during your visit, please ask to speak to a member of the management team.
We will continue to provide first aid to visitors but we will ask parents/guardians to administer minor first aid to their children themselves. Of course, we will provide the plasters, wipes, ice packs etc… along with guidance and support. Where visitors require assistance with more substantial first aid, our first aiders will be happy to assist.
If you show any signs of Coronavirus symptoms while you are at the Park, please inform a member of the management team from the entrance and make your way home and call NHS 111.
What happens if I feel unwell when I am in the Park?
If you show any signs of Coronavirus symptoms while you are at the Park, please inform a member of the management team from the entrance and make your way home and call NHS 111
We have always had a rigorous cleaning and hygiene regime in place but we have increased cleaning throughout the Park and at all attractions. This will continue.
Where do we queue if we have bought ticket’s online?
Please use the queue for all types of payments. Everyone that you have purchased tickets for need to be present at the time of admission. Please use the meeting point to gather your group before strating to queue. It is not possible to reserve a space in the queue for late arrivals. If you require assistance to enter the Park please ask for a Manager. Online tickets guarantee a cheaper entry price but do not guarantee a faster entry system. Visitors will be required to show their booking reference number when entering the Park.
With the exception of ‘Attraction Upgrades’ all rides, play areas and animal enclosures are included. For more information please read ‘What is the difference between a Red, Green & Orange Day?’.
We offer a discount if you purchase your tickets online before the day of your visit.
We also give a 25% 'on the gate' discount for Town City Cards (Days Out Sussex Card, 1066 Card, Hailsham Card, Hastings Card, Eastbourne Card), NHS/Armed Forces Blue Light Card and Snap Fitness Langney. These discounts cannot be used with another promotion or pre-booked. The 25% discount will be for 6 people per card shown. Photo ID must be shown when using a Blue Light Card to prove the card is your card.
I am registered disabled, does my carer have to pay to enter the Park?
Everyone pays to enter the Park. We offer a discounted day ticket for a person with disabilities (2yrs+) and a discounted day ticket for the person with disabilities carer (18yrs+).
Person with Disabilities and Person with Disabilities Carers: Evidence of DLA/PIP payments must be provided to be able to purchase a Person with Disabilities Day Ticket/Annual Pass or a Person with Disabilities plus one or two Carers Day Ticket/Annual Pass (the evidence must be dated within the last 2 years). Evidence must be shown to staff at the entrance. If evidence is not brought or not in date the full charge will apply.
If purchasing a Person with Disabilities plus one or two Carers Day Ticket/Annual Pass, the carer must be 18yrs+. When purchasing a Person with Disabilities plus one or two Carers Annual Pass the carer will be linked to the person with disabilities and only one card will be issued to the person with disabilities and the carer can only enter the Park when the person with disabilities enters.
If the person with disabilities needs two carers, a doctor letter stating this also needs to be shown at the entrance when purchasing a Day Ticket or an Annual Pass.
We reserve the right to ask for photographic ID, if we feel it is needed.
Can I pay with Tesco Clubcard Reward Partner Codes?
Tesco Clubcard Reward Partner codes are being accepted on full priced gate entry (offer subject to change regarding Government Restrictions). If you already have a Tesco Clubcard Reward Partner code please ask them to extend your voucher here.
What is your refund or rainy-day guarantee policy?
We do not offer a rainy-day guarantee scheme here at Knockhatch Adventure Park. It is the choice of the guest when to visit and if it is forecast to rain, we recommend appropriate attire. We operate a strict no refund policy on online ticket sales. Please see our terms and conditions page.
How can I book a Meerkat, Owl or Animal Keeper Experience?
If you have received a voucher for a Meerkat, Owl or Animal Keeper Experience please email bookings@knockhatch.com or ring 01323 442051. A member of the team will assist you in booking your experience.
If you do not have a voucher, then your experience can be booked online. Please visit our experience page.
We have large car parks which are free to use. In the unlikely event that the car parks are full we ask that you park responsibly offsite. There is always access for taxi to drop off & collect at the main entrance. We have a number of disabled bays opposite the main entrance.
We have a purpose built ‘Changing Places Toilet’ for people with disabilities.
Knockhatch Adventure Park is accessible for wheelchair or mobile scooter users.
We have a significant number of disabled bays opposite the main entrance.
The vast majority of the Park is laid with smooth level tarmac or loose gravel paths to aid accessibility around the Park for wheelchair and mobility scooter users. The exceptions are the Chestnut Wood Adventure Playground & Dragon Castle, which has a wood bark play surface.
We recognise that some guests require additional assistance from a service animal in order to visit and therefore Knockhatch Adventure Park is pleased to allow fully trained Assistance Dogs into the Park.
Assistance Dogs must be on a lead or harness and accompanied by the disabled person or another member of the party at all times. Please note that Assistance Dogs will not be allowed to accompany guests onto the rides or into the Pirate’s Cove for health and safety reasons. Please ensure the dog is left with another member of your group and not left unattended at any time.
Assistance Dogs must remain at least 3 metres away from animal exhibits.
Dogs undergoing training will not be allowed inside Knockhatch Adventure Park. Proof of training may be requested.
Are there any toilets and changing facilities available for disabled guests?
Knockhatch Adventure Park has ample toilet facilities, all of which include facilities for guests with disabilities.
The location of the toilet facilities are shown on the Park Map and Brochure, a copy of which is available on your arrival at the entrance. In addition, there are ample directional signposts around the Park as well as large boards for guests to view. A downloadable version of the Park Map can be found on our map page.
A purpose built Accessible Changing Places facility is available adjacent to the duck pond. Access to this facility is via a radar key, which is available from the Gift Shop. This facility is equipped with a mobile hoist, due to individual needs, we ask that Guests use their own hoist slings, as adult size changing bed, a height adjustable sink and a disabled toilet.
We have fully trained first aiders in the Park. If you require assistance, please go to the first aid point at the main entrance or ask a member of staff for assistance.
We ask that all children under the age of 17 are supervised at all times by a responsible adult. Knockhatch Adventure Park is a large public venue with open bodied waters. Please ask a member of staff for assistance if you cannot find your child.
You can enjoy a 20% discount when renewing your annual pass.
We offer a renewal discount for expired passes up to 60 days after it has expired. The discount is not offered beyond 60 days under any circumstances. See our terms and conditions page for full information.
Do I need to provide a photo for a Knockhatch Annual Pass?
When purchasing your Annual Pass, we will take your photograph, so you do not need to provide a photo. Everyone you are buying a pass for will need to be present at the time of purchase.
If you bring your own food, we ask that you use the designated picnic areas, regardless of the time of year. Please note that only food purchased at Knockhatch Adventure Park can be eaten in Froggies Soft Play Seating Area. Anyone eating their own food will be asked to leave and go to the designated picnic areas.
We do not allow branded food or drinks purchased from other establishments or takeaway food deliveries at Knockhatch Adventure Park (ie McDonalds, Starbucks, Domino's Pizza etc)
If you want to feed the farm animals, you can purchase animal feed at the entrance gate for 50p. Please do not feed the Kookaburra’s, Ponies, Kune Kune Pigs or any animals at the Owl Sanctuary.
After touching any of the animals or their fences always wash your hands, especially before putting fingers in mouths or eating as animals can carry diseases which could be harmful to you. Do not put anything in your mouth if it has touched the fence or been dropped on the ground.
Please do not eat or drink in the animal area.
We have hand washing stations around the farm and the best way to clean your hands is water and soap.
If you are pregnant, we advise you do not touch or feed the animals.
All the animals at Knockhatch Adventure Park are tested for known diseases on a regular basis by our vet.
Are you able to post a Knockhatch Adventure Park map to me?
Full details, including a Park Map, are available on our website. A Park Map, displays & ride timing are offered on arrival at the Entrance. Knockhatch Adventure Park is well sign posted and our staff are always ready to help.
Can Knockhatch Adventure Park donate a prize for my fundraising event?
Due to the high demand for prizes for different events we decided to nominate a charity that we fundraise for and donate to yearly.
Knockhatch Adventure Park’s nominated charity is Chestnut Tree House. It is therefore with regret that we are unable to support fundraising events for other charities with complimentary tickets, donations or merchandise.
Knockhatch Adventure Park is always willing to work in partnership with the press, bloggers & vloggers. For media & filming enquiries please email pr@knockhatch.com
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