Heads up!Due to Covid-19 we are currently closed. We will be partially re-opening from Thursday 16th July 2020. Tickets will be available to book online from Monday 13th July 2020. See the 'Know Before You Go' page below for more details...

Frequently Asked Questions

COVID-19

When will Knockhatch Adventure Park open? Do I have to pre-book to visit? Do Annual Pass Holders have to pre-book to visit? Will everything be open? What attractions will be open? What attractions will be closed? Can I purchase group tickets? Are you limiting numbers in the Park? Will the entrance into the Park be different? Will car parking be different? What happens with Annual Pass Holders? My Annual Pass has expired will I still receive the renewal discount? Will my Annual Pass be extended? What happens with Meerkat Experiences, Owl Experiences & Animal Keeper Experiences? Can I still leave the Park and re-enter on the same day? Can I pay with card or cash? I have a Gift Voucher that I cannot use online. Can I still turn up and use it? Can I use Tesco Vouchers to purchase my ticket? I have a discounted ticket that I cannot use online. Can I still turn up and use it? What additional safety measures will be in place? What should I do before visiting Knockhatch Adventure Park? What can I do in the Park to help keep myself and others safe? Will I need to wear a face mask? Will you still be administering first aid? What happens if I feel unwell when I am in the Park? Will there be new cleaning regimes? Will the toilets be open? Will I be able to buy food and drink at the Park? Will the Gift Shop be open? Will I be able to feed the animals? Will there be hand sanitisers around the Park?

Purchasing Tickets

What is the difference between a Red, Green & Orange Days? How much are day tickets? What age do you start paying from? Where do we queue if we have bought ticket’s online? What are the Attraction Upgrades? Are all the attractions included in the Park entry? How can I book a school, nursery or large group? If I book tickets online can I use them on any date? Can I buy tickets on the gate? Can I get cash at Knockhatch Adventure Park? What is included in entry? What discounts are available? I am registered disabled, does my carer have to pay to enter the Park? Can I pay with Tesco Vouchers? What is your refund or rainy-day guarantee policy? How can I book a Meerkat, Owl or Animal Keeper Experience?

Opening Times and How to Find Us

What are your opening times? Where is Knockhatch Adventure Park? Where can I park? Do we have to pay to park our car? Can I go to the car or leave the Park and return the same day? Where is the nearest train station?

Accessibility

Is there disabled access? Can I bring my assistance dog into the Park? Do you have mobility scooters or wheelchairs to hire? Are there any toilets and changing facilities available for disabled guests? Do you have baby changing facilities? Is there first aid at the Park? What happens if I lose my child in the Park?

Annual Passes

How much are 2020 Knockhatch Annual Passes? What does your Knockhatch Annual Pass give you? How do you renew a Knockhatch Annual Pass? What happens when a Knockhatch Annual Pass is lost? What happens when I forget my Knockhatch Annual? What are the Knockhatch Annual Pass Terms & Conditions? Can I purchase a Knockhatch Annual Pass to be used by more than one person? Do I need to provide a photo for a Knockhatch Annual Pass? Can I purchase my Annual Pass with Tesco Vouchers? Do I get my day ticket refunded if I purchase an Annual Pass?

Food & Catering

Am I able to buy meals & snacks at Knockhatch Adventure Park? Can I bring my own food?

Health and Safety - Farm and Owl Sanctuary

Can we feed the animals?

General FAQs

Do you offer work experience? Are you able to post a Knockhatch Adventure Park map to me? Do we have to pay to park our car? Can I go to the car or leave the Park and return the same day?

Charity Requests

Can Knockhatch Adventure Park donate a prize for my fundraising event?

Media Enquiries

How do I make a media enquiry?