Knockhatch Adventure Park is a family-owned run business that is committed to maintaining the confidence and trust of visitors to our website. We understand that online privacy is an important factor for users of our website, especially when purchasing tickets, gift cards or any other services that may be transacted at any time. This statement governs our privacy policies with respect to those users of the Site (“visitors”) who visit without making a transaction and visitors who register to purchase tickets, experiences and services via the website (“customers”) and make use of the various services offered by the Knockhatch Adventure Park website. It also covers other interactions that may take place either prior to or during your visit.
We are committed to protecting and respecting your privacy and ensuring we meet our obligations under the Data Protection Act 2018.
Types of Data we collect:
When you purchase tickets, season tickets, any specific events/activities or gift cards(s) through the Knockhatch Adventure Park website your name, address data, email and contact phone number and in the case of Annual Pass Holder's a photograph will be stored in our centralised computer system, supplied by myonlinebooking.co.uk. You may, of course, purchase a ticket (or Experience or Annual Pass) in person without supplying the aforementioned personal data. Please be assured that we do not share your personal details with any other company without your express consent.
Help Centre Data:
For further information, please see our Cookies Policy.
You will be entered on to our mailing list if you have “opted in” at the time of purchasing tickets via our website, signing up to receive our newsletter or by any other express means of agreeing to be entered onto our mailing list. As part of our “opt in” process we will collect certain aspects of personal information. We use such information for the following reasons: to advise you about specific news, events & competitions you have requested us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are correct and to periodically check that you’re happy and satisfied with the service received. We will not, under any circumstances trade or sell contact lists with other organisations or businesses.
When someone visits knockhatch.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this in order to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone individually. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
When you visit Knockhatch Adventure Park you may decide to take advantage of our free guest Wi-Fi. (Knockhatch_Guest In order to utilise this service we will request certain pieces of information that will be stored securely about:
What Personal Data do we Collect?:
Where do we collect your Data?:
We may collect and process personal data from you as follows:
Children under the age of 17:
We do not intentionally intend to collect information from and market to children under the age of 17 years of age. Children under the age of 17 years will not be able to participate in competitions nor sign up to receive marketing communications from us. If you sign up to receive marketing materials from us we will proceed on the basis that you are over 17.
How do we use your Personal Data:
We will use your data in the following ways:
We will only send you marketing communications i.e. newsletters with your consent, requested at the point of you providing your data and based on your preferences and interests. You may update your preferences or unsubscribe by following the links on any marketing communication sent to you or by emailing email@example.com at any time.
Who we share your data with and why:
Please be assured that we will never sell your data to third party organisations. However, we do partner with a number of companies that are required to support certain functions where we may need to share your personal data with these third parties in relation to fulfilling our contractual obligations to you. We have specific agreements with these companies with regards to them fulfilling their obligations with respect to maintaining the security of the data they hold and ensuring they comply with the relevant Data Protection Regulations. With respect to our guests the relevant third parties are as follows:
On-site Wi-Fi: operator.com via The Chalvington Group
Ticketing Systems: via BOS ticketing system supplied by myshoppingbasket.com
How do we protect this information?:
We take all reasonable precautions to attempt to ensure our website and IT systems are as secure as possible and using the latest technology available. Our website has a current SSL certification and our online payment system is fully PCI DSS compliant.
Links to other Website:
How long do we hold your data?
For online transactions we will retain your personal data for the current year + 6 years after the last interaction with your account. We will only retain any other personal data for as long as necessary to fulfil the purposes we collected it for including the satisfying of any legal, accounting or reporting requirements.
Under the data protection laws, you have the following rights in relation to your personal data. If you wish to exercise any of them in relation to the personal data we hold about you, please contact firstname.lastname@example.org or write to the Data Protection Officer, Knockhatch Adventure Park, Hailsham Bypass, Hailsham, East Sussex, BN27 3GD
Concerns and Complaints:
If you have any concerns or complaints regarding our data processing approach in relation to your own personal data, please contact email@example.com in the first instance. Your communication will be acknowledged and then responded to within 1 month.
If you are not satisfied with the outcome you can raise your concern with the Information Commissioner’s Office. For information on how to contact them, visit www.ico.org.uk/concerns
Changes to this Privacy Notice:
We will keep our privacy notice under regular review. This privacy notice was last updated on 13th June 2022. We may revise this policy at any time. knockhatch.com is registered with the ICO. https://ico.org.uk/.