Open - 10am to 5.30pm, 361 days of the year
Tickets can be purchased on the day at the entrance.
Booking online does not guarantee entry. If our car parks are full then customers will be turned away and refunds will be given.
If the Park is forced to closed due to Government restrictions then all day tickets that have been pre-booked will be refunded. We will do this automatically.
Book online and enjoy a discount (the booking has to be made before 23:59 on the day prior to your visit to receive a discount). If you wish to book online on the day you are visiting you will be charged full price (discount does not apply to the half price ticket). Please check the 'What's Open' page before booking. Guests are reminded that for technical, operational, weather or other reasons, any attraction, ride or facility may be altered, changed, closed, removed or be otherwise unavailable without prior notice. We reserve the rights to change programmes of rides and attractions as necessary.
All attractions will be open
On a Green Day some attractions are closed.
The closed attractions are Dragon Castle Adventure Playground, Boating Lake, Avalanche Slide, Wave Runner Water Slide and the High Ropes.
Please check the 'What's Open?' page before booking.
A valid Annual Pass Card must be shown to gain entry. If a customer turns up without their Annual Pass, we will charge each person £2 to gain entry. This money will go to Chesnut Tree House. If an Annual Pass Card is lost/stolen, then we will charge £5 per card to replace.
Height/Age/Clothing Restrictions apply. Please see the additional attraction pages for information.
The Park is closed
Book online and enjoy a discount (the booking has to be made before 23:59 on the day prior to your visit to receive a discount). If you wish to book online on the day you are visiting you will be charged full price (discount does not apply to the half price ticket).
Under 17's will not be permitted into the park without a full paying adult. Anyone under the age of 17 must be accompanied by a responsible adult at all times whilst in the Park.
*Senior Citizen: We may ask for photographic ID for proof of Date of Birth.
**Person with Disabilities and Person with Disabilities Carers: Evidence of DLA/PIP payments must be provided to be able to purchase a Person with Disabilities Day Ticket/Annual Pass or a Person with Disabilities plus one or two Carers Day Ticket/Annual Pass (the evidence must be dated within the last 2 years). Evidence must be shown to staff at the entrance. If evidence is not brought or not in date the full charge will apply.
If purchasing a Person with Disabilities plus one or two Carers Day Ticket/Annual Pass, the carer must be 18yrs+. When purchasing a Person with Disabilities plus one or two Carers Annual Pass the carer will be linked to the person with disabilities and only one card will be issued to the person with disabilities and the carer can only enter the Park when the person with disabilities enters.
If the person with disabilities needs two carers a doctor letter stating this also needs to be shown at the entrance when purchasing a Day Ticket or an Annual Pass.
We reserve the right to ask for photographic ID if we feel it is needed.
We do not have separate entry points or a queue jumping system in place. During the holidays the queues will be long.