The official guidelines for Adventure Parks were released on Thursday 25th June and we are now working hard to put all the measures in place. Our top priority is making sure our customers and staff feel safe at the Park.
Knockhatch Adventure Park is following all government guidelines and was constantly reviewing and
updating practices in the light of official advice.
The team are so grateful for your patience and support for our family business during these unprecedented times.
Here is our video explaining the measures we have implemented at Knockhatch Adventure Park
We hope you enjoy your visit during the 'new normal'.
We are following Government guidelines and limiting numbers into the Park. Therefore, everyone wishing to visit, including Annual Pass Holders will need to book their ticket/s online in advance. You will have to choose a time slot to arrive in. Annual Pass Holders will be asked to type in their Annual Pass number to forfeit the payment. This is for the safety of yourselves, other visitors and our team, and we hope this will only be a temporary measure. Tickets will NOT be available to purchase at the gate. If you miss your time slot then you may not be able to enter. To make a booking click here.
Entrance for pre-booked tickets and Annual Pass members will be via the front entrance, everyone using the same entrances. There will be staff guiding customers and social distancing floor markers to indicate where to stand while waiting to get in.
To re-enter the Park, you will need to request a wristband from a staff member on your way out through the Gift Shop.
All Annual Pass holders had their expiry dates ‘paused' from 21st March 2020.
From Thursday 16th July 2020 your membership/s will automatically have 117 days added onto the end of your expiry date (the length of time which we have been closed). You can work out your new expiry date by adding 117 days onto the expiry date displayed on the front of your membership card. We will not be issuing new cards until the time your membership is due for renewal and therefore the expiry date on the card will be incorrect for a period of time.
If your Annual Pass expired from the 13th January 2020 onwards then you can still renew using the 20% renewal discount. The renewal discounted will be valid from Thursday 16th July 2020 to Sunday 13th September 2020 (60 days). You can purchase a new Annual Pass from 2pm onwards at the entrance or by calling us on 01323 442051.
In line with Government guidelines we will not be able to offer group bookings.
Rule of Six
From Monday 14 September, you must not meet with people from other households socially in groups of more than 6. This will apply indoors and outdoors, including in private homes. This change will simplify and clarify the rules on social gatherings, so they are easier to understand and easier for the police to enforce. There will be a limited number of exemptions. COVID-19 Secure venues, such as places of worship, restaurants and hospitality venues, can still host larger numbers in total but groups of up to 6 must not mix or form larger groups. This rule will not apply to individual households or support bubbles of more than 6 who will still be able to gather together. From Monday 14th September, this limit will be enforceable in law.
Due to current Government restrictions unfortunately some of our attractions, food outlets and toilets must stay closed. A full list of which attractions, outlets and toilets are open and closed, can be found at the bottom of this page.
We recently surveyed our Annual Pass Holders and asked whether they would be happy to support Knockhatch becoming "cashless". We had a fantastic response and 91% of pass holders said that they would support this. We would, therefore, ask that all customers use contactless payment methods across the Park wherever possible.
Until further notice Tesco Vouchers, Knockhatch gift vouchers and promotional offers/discounts cannot be accepted. If you already have a Tesco Voucher please ask them to extend your voucher here.
If you have a Knockhatch Gift Voucher that expired during the time we were closed (21st March – 16th July 2020), we will extend the expiry until 31st August 2021.
Due to the Governments restrictions all visitors must be pre-booked. Until we are allowed to sell tickets on the gate the i-Go & Compass Card promotional offer has been regrettably suspended.
On Orange Days we will have staff in the car park assisting with parking, but we ask that you park sensibly, with sufficient space between cars, and respect the space of other visitors.
On Green Days we ask that you park sensibly, leaving at least one bay space between cars, and respect the space of other visitors.
We are complying with the Governments request and will not be providing experiences until social distancing allows. We will be contacting all pre-booked experiences customers on a weekly basis. If the voucher you booked with is due to expire please contact the provider i.e. BuyaGift to get the voucher extended. Vouchers have to be in date when the experience is taken.
All tickets (Standard Day Tickets & Annual Pass Tickets) must be pre-booked.
Please select the ticket type as printed on your pass:
Annual Pass Day Ticket
2yrs+ PWDS Annual Pass Day Ticket
2yrs+ PWDS AP + 1 Carer Day Ticket
2yrs+ PWDS AP + 2 Carers Day Ticket
18yrs+ PWDS Carer Day Ticket
Senior Annual Pass Day Ticket
If you have not pre-booked you will not be allowed to enter the Park.
We have introduced a number of safety measures around the Park to keep visitors at the Park as safe as possible. These include;
We will continue to provide first aid to visitors but we will ask parents/guardians to administer minor first aid to their children themselves. Of course, we will provide the plasters, wipes, ice packs etc… along with guidance and support. Where visitors require assistance with more substantial first aid, our first aiders will be required to wear mask and gloves.
If you show any signs of Coronavirus symptoms while you are at the Park, please inform a member of the management team from the entrance and make your way home and call NHS 111.
While coronavirus is not likely to survive for long periods of time on outdoor surfaces in sunlight, it can live for more than 24 hours in indoor environments. Washing your hands with soap and water for at least 20 seconds, or using hand sanitizer, regularly throughout the day will reduce the risk of catching or passing on the virus.
Coronavirus is carried in the air by tiny respiratory droplets that carry the virus. Larger droplets can land on other people or on surfaces they touch while smaller droplets, called aerosols, can stay in the air indoors for at least 5 minutes, and often much longer if there is no ventilation. Face coverings reduce the dispersion of these droplets, meaning if you’re carrying the virus you’re less likely to spread it when you exhale.
Transmission of the virus is most likely to happen within 2 metres, with risk increasing exponentially at shorter distances. While keeping this exact distance isn’t always possible, remaining mindful of surroundings and continuing to make space has a powerful impact when it comes to containing the spread.
In line with Government advice, masks are not obligatory during your visit, but you are of course welcome to wear one. The same applies to our staff.
From Saturday 8th August 2020 the Law requires anybody over the age of 11 to wear a face mask in the Dino Safari Simulator Ride, Gift Shop, Cannon Arena and Dino Wraps and Jackets Cafe.
Traditionally, everyone would exit through the Gift Shop. We now have another exit via the 'entrance'.
For exemptions and more information please visit:
Food & Drink
Food & Drink
It is important to wash your hands often during your visit to Knockhatch Adventure Park, especially:
You should wash your hands for 20 seconds, using soap and water or use the hand sanitiser stations around the Park.